Terms of Service

By engaging Sentosh Studio (“Sentosh,” “we,” “us”) for any service — whether through a signed proposal, a purchase, or written confirmation — you (“Client”) agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or organisation, you represent that you have the authority to do so.

Sentosh provides digital systems including but not limited to: AI-powered growth infrastructure, SEO and content operations, workflow automation, internal tooling, and web development. The specific scope, timeline, and deliverables for each engagement are defined in a separate project proposal or statement of work.

We reserve the right to decline any project at our discretion. Availability of services is subject to capacity.

Payment terms are specified in the project proposal. Unless otherwise agreed:

• A deposit (typically 50%) is required before work begins.
• Remaining balance is due upon project completion or on the agreed milestone date.
• Invoices not paid within 14 days of the due date may incur a 2% monthly late fee.
• All fees are exclusive of applicable taxes unless stated otherwise.

Upon receipt of full payment, all custom work created specifically for your project becomes your property. Sentosh retains rights to all underlying frameworks, tools, methodologies, and pre-existing intellectual property used to deliver the project.

We may use your project name and a brief description as a portfolio reference unless you request otherwise in writing before the project begins.

Each project proposal includes a defined number of revision rounds. Requests that fall outside the agreed scope will be quoted separately and require written approval before work proceeds. Scope changes that materially extend the project timeline will also affect the agreed delivery date.

Timely delivery of the work depends on your cooperation. You agree to:

• Provide required materials, access, and feedback within the agreed timelines.
• Ensure all content and assets you supply are accurate and legally cleared for use.
• Designate a point of contact with authority to approve decisions.

Both parties agree to keep confidential any non-public information shared during the engagement. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Sentosh's liability for any claim arising from a project is limited to the total fees paid for that specific project. We are not liable for indirect, incidental, or consequential damages — including lost revenue, lost data, or business interruption — even if we were advised of the possibility.

Either party may terminate an engagement with 14 days' written notice. Upon termination, you owe payment for all work completed to date. If Sentosh terminates due to a breach by the Client, the deposit is non-refundable.

These Terms are governed by the laws of Bangladesh. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We may update these Terms from time to time. Material changes will be communicated via email or on our website. Continued engagement after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms? Reach us at hello@sentosh.com.